FAQ
If your question isn't here, just ask — see the contact page below.
Do guests need to download an app?
No. Guests scan a QR code and the menu opens in their phone's browser — nothing to install, nothing to sign up for.
What happens when I change a price or a dish?
It's live everywhere in seconds. No reprinting, no waiting — edit once, and every guest's phone shows the update immediately.
How do the translations actually work?
Your menu is translated into all 9 supported languages when we set it up. Guests see it automatically in their own language, detected from their phone.
Who types my menu in?
We do. Send us your current paper or PDF menu and we enter everything for you as part of setup — at no extra charge.
What does Startling menu cost?
€19/month, flat — no hidden fees, no per-order commission. Your first month is free. See the full pricing page for details.
Can guests pay through Startling menu?
Not yet. Orders go straight to your staff, who close them out the way you already do. In-app payment is on our roadmap.
Do guests need to create an account?
No. There's no account, no app, and nothing for a guest to sign up for — just scan and browse.
I have more than one location — does each one need its own menu?
Yes. Each location gets its own menu, its own QR codes, and its own languages and currency settings.
Can I change how my menu looks?
Yes. Choose from several visual layouts to match the feel of your restaurant, café, or bar — no design work needed from you.
What about allergens and dietary restrictions?
Every dish can be tagged with allergens and dietary info — vegan, vegetarian, gluten-free, and more — so guests can order with confidence.
Is there a contract, or can I cancel anytime?
No contract. It's month to month, and you can cancel anytime.
Do I need special hardware or a POS system?
No. Guests use their own phone; you just need printed QR codes on your tables, which we provide.
What if there's no internet at my restaurant?
Guests load the menu using their own phone data or your WiFi, the same as any website — there's no special hardware on your end that needs to stay running.
Can I try it before committing?
Yes. Try the live demo menu on the Demo page, and if you sign up, your first month is free.
Something's wrong or I have another question — who do I contact?
Reach us on WhatsApp or email — see the Contact page for both.